Return and Exchange

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.cloudBoxsystems.com 

Products eligible for return

A. Cloud Box  section

Products eligible for returns will only be accepted under the following conditions:

Electronics
The product must be returned with the original packaging, sealed, and unopened.
If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

Items should be returned with all original attachments and accessories and a copy of the order form within 5 working days.
Items should be returned in the original, sealed packaging. In case of any return of opened, undamaged items, there will be a 15% deduction from the refund amount.
Items excluded from the refund/return include accessories, cartridges & toners and software
 
Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card or your Cloud Box  wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

Cloud Box  shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under Cloud Box  section then we will make two (2) attempts and in case such product is under Minutes section then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer may request another delivery attempt with our customer care team within three (3) business days of the last notified attempt. If the request is made within this timeframe, we will arrange for the final delivery attempt within two (2) business days of the date of request. If no request is received within three (3) business days, the item will be sent for disposal. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item's value). In the event that a returned item is not part of the customer purchase history, it will be returned back to the customer. Please reach out to Cloud Box  Customer Service if you have any questions with a returned item.